General terms and conditions for the ordering system of school uniforms of the Royal Schools
1. Introductory provisions
1.1. These general terms and conditions (hereinafter referred to as "GTC") govern the rules and conditions for ordering school uniforms through the online ordering system of the Royal Schools.
1.2. The system operator is the Royal Primary School Petrovice sro, ID number: 27091619, with its registered office at Bellova 352, Prague 10 – Petrovice (hereinafter referred to as the “school”).
1.3. The order system serves to record demand and ensure fair distribution of uniforms.
2. Orders
2.1. Only the legal representative of the school student can place an order.
2.2. Orders are placed by selecting the appropriate grade and gender of the child, choosing specific items, sizes and the required number of pieces.
2.3. Mandatory items constitute the basic school equipment. Other items are optional.
2.4. The sent order is a binding expression of interest and serves as a basis for subsequent deliveries.
3. Distribution and delivery terms
3.1. Uniforms will be distributed in waves according to the supplier's capacities, with uniformity being prioritized - i.e. in the first phase, the minimum quantity for each child will be covered.
3.2. Parents will be informed about the progress of deliveries by email and through school communication channels.
3.3. Exact delivery dates may vary depending on lead times and production volume.
4. Payment
4.1. The price of individual items will be specified before the binding order and invoicing are made.
4.2. Payment is made based on the issued invoice by transfer to the school's account.
4.3. The goods will be delivered only after the relevant amount has been paid.
5. Complaints and exchanges
5.1. The complaint only applies to manufacturing defects or incorrectly delivered size, if the error occurred on the part of the school or the manufacturer.
5.2. Size exchanges can be arranged according to current stock availability.
5.3. A complaint or request for exchange must be notified within 14 days of receipt of the goods.
6. Protection of personal data
6.1. The school processes personal data in accordance with applicable legal regulations and solely for the purpose of fulfilling orders.
6.2. Data will not be provided to third parties outside of the necessary entities involved in the production and distribution of uniforms.
7. Final provisions
7.1. The school reserves the right to amend these GTC, especially in the event of changes in the ordering process or delivery conditions.
7.2. These GTC are valid and effective from the date of publication in the ordering system.